Total Ghana goes the Extra Mile in Customer Service


With the aim of enhancing customer experience, Total Petroleum Ghana Limited (Total Ghana), a leading oil marketing company and the adjudged 2018 Chartered Institute of Marketing Ghana (CIMG) Petroleum Company of the Year, embarked on its “Top Service Week” to interact with its customers on the forecourts.

Characteristic of this biannual customer-centered event, which was held from September 29 to October 5, 2019, management and staff of the company offered customers who drove to their service stations free under bonnet checks, tire pressure checks, windshield cleaning amongst others. Maintenance tips were also given to customers to help them prolong the engine life and performance of their vehicles.

In an interview, the Managing Director of Total Ghana, Mr. Eric Fanchini, who visited Kotobabi TOTAL service station, said that “the “Top Service Week” is one of the many actions that have been institutionalized to meet customers and know more about their needs”.

Managing Director of Total Ghana_Eric Fanchini dispensing fuel.

In view of the great value the company places on its customers, several initiatives and structures to offer them utmost comfort have been set up. Mr. Eric Fanchini explained that “the company has made substantial investment to extend its network of service stations across the country with the aim of providing premium services and products close to the customer. Some recent stations include Adenta Barrier, Gbawe and Agboba TOTAL service stations.”

General Trade Manager, Bertha Amissah interacting with a customer.

The Managing Director of Total Ghana also noted that “some service stations are being refurbished to offer a warm, modern and friendly environment to the public.

Several service stations have additional services such as Food Corners, Shops, Lube Bays, Car Wash and ATMs, rendering TOTAL service stations a one stop place for individuals and families. To further create an eco-friendly and sustainable environment, more of our service stations will be equipped with solar panels. Total’s goal is to solarize 5,000 stations in 57 countries. Consistent with Total’s ambition to become the responsible energy major, the program will reduce our retail network’s carbon emissions by more than 50,000 tons per year.”

A section of Total Ghana team at Kotababi Total service station.

He added that the company has made available a full range of quality Total Lubricants, TOTAL EXCELLIUM fuel whose additives helps motorists to save on fuel, and the TROXI Club that allows commercial drivers to get discounts for every purchase made on fuel and lubricants.

A customer at Kotobabi TOTAL service station noted with satisfaction that “Total is a trusted brand. For so many years, I have not only received quality products but also great customer service. I appreciate the consideration they give to motorists by regularly introducing new and high-performing products. I would like to encourage the company to keep up its good work”.

About Total Petroleum Ghana Limited

Established in 1951, Total Petroleum Ghana Limited is a locally listed oil marketing company with over 4700 Ghanaian shareholders.

The company has a retail network of about 249 service stations across the ten regions of the country with activities spanning the Aviation, Bitumen and Mining businesses. The company provides expertise on engine performance and reduction in fuel consumption through premium quality fuels, lubricants and car care products.

Total Petroleum Ghana Limited is ISO 9001:2015 certified and its respect for quality, standards, achievements and safety has propelled it to the forefront of the Ghanaian Petroleum Industry.

About the Marketing & Services division of Total

The Marketing & Services division of Total develops and markets products primarily derived from crude oil, along with all of the associated services. Its 31,000 employees are present in 109 countries and its products and services offers are sold in 150 countries. Every day, Total Marketing Services serves more than 8 million customers in its network of over 14,000 service stations in 62 countries.

As the world’s fourth largest distributor of lubricants and the leading distributor of petroleum products in Africa, Total Marketing Services operates 50 production sites worldwide where it manufactures the lubricants, bitumen, additives, special fuels and fluids that sustain its growth.

About Total

Total is a major energy player, which produces and markets fuels, natural gas and low-carbon electricity. Our 100,000 employees are committed to better energy that is safer, more affordable, cleaner and accessible to as many people as possible. Active in more than 130 countries, our ambition is to become the responsible energy major.

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Source Author: Ebenezer Afanyi-Dadzie


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